Welcome to Paramount Store’s FAQ section! We’re here to help you with any questions about our premium astronomy equipment and services. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.
About Paramount Store
Who is Paramount Store?
Paramount Store is a premium astronomy equipment retailer based in Richmond, Virginia, serving stargazers worldwide (excluding some Asian and remote regions). We specialize in high-quality telescopes, mounts, binoculars, and accessories from top brands like Tele Vue, Coronado, and IOptron.
What makes Paramount Store different?
We combine premium astronomy equipment with exceptional service. Our carefully curated selection features only quality products from trusted manufacturers, and we ship worldwide with specialized packaging to protect your delicate optics. We understand astronomers’ needs because we’re enthusiasts too!
Products
What types of astronomy equipment do you sell?
Our product range includes:
- Telescopes (refractors, reflectors, and compound)
- Mounts and tripods (including accessories for 10Micron, IOptron, Sky-watcher, and Paramount mounts)
- Binoculars (astronomy-grade)
- Solar observation equipment (Coronado Solar)
- Premium accessories from brands like Atik, QSI, Starlight Xpress, and Tele Vue
- Optical components from Founder Optics and StellaLyra
How do I choose the right telescope for my needs?
The ideal telescope depends on your experience level, observation goals, and budget. Beginners might consider our Sky-watcher or Meade models, while advanced astronomers may prefer PlaneWave Instruments or high-end Tele Vue options. Our team at [email protected] can provide personalized recommendations based on your specific interests (deep-sky, planetary, solar, etc.).
Do you offer accessories compatible with specific telescope brands?
Yes! We carry dedicated accessories for many major brands including 10Micron, Atik, IOptron, Paramount, QSI, Sky-watcher, and Starlight Xpress. Check our “Mount Accessories” category or use our search function to find compatible accessories for your equipment.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment information on our servers. For additional security, we recommend using PayPal if you prefer not to enter card details directly.
Can I modify or cancel my order after placement?
We process orders quickly (typically within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding some Asian countries and remote regions. If you’re unsure whether we deliver to your location, please email us at [email protected] before placing your order.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch. Ideal for time-sensitive orders.
- Free Shipping: For orders over $50 via EMS, delivering in 15-25 days after dispatch. Perfect for larger, non-urgent purchases.
How is my astronomy equipment packaged for shipping?
We take special care with every shipment:
- Optical equipment is packed with protective materials designed for delicate instruments
- Mounts and tripods are secured to prevent movement during transit
- Every order undergoes a final quality check before dispatch
- We use manufacturer’s original packaging when appropriate
What if my package is delayed or lost in transit?
While rare, delays can occur with international shipping. If your tracking shows no movement for more than 7 business days or your package hasn’t arrived within 5 days of the estimated delivery date, please contact us at [email protected] with your order number. We’ll work with our carrier partners to resolve the issue promptly.
Returns & Warranty
What is your return policy?
We offer a 15-day return period from the date of receipt. To be eligible for return:
- Items must be in original condition with all packaging and accessories
- Optical equipment must show no signs of use or damage
- Original proof of purchase is required
Are products covered by manufacturer warranties?
Yes, all our products come with the manufacturer’s original warranty unless otherwise specified. Warranty periods vary by brand and product type. Please refer to the manufacturer’s documentation included with your product or contact us for specific warranty information.
What if my item arrives damaged?
In the unlikely event your item arrives damaged:
- Keep all original packaging and materials
- Take photos of the damage and packaging
- Contact us immediately at [email protected]
Customer Support
How can I contact Paramount Store?
Our astronomy enthusiasts are ready to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3938 Biddie Lane, Richmond, US 23226
Do you offer technical support for astronomy equipment?
While we can provide basic setup guidance and troubleshooting tips, for in-depth technical support we recommend contacting the equipment manufacturer directly. Many of our brands offer excellent customer support for their products. We’re happy to help connect you with the appropriate resources.
Didn’t find the answer you were looking for? Our team of astronomy enthusiasts is always ready to help you explore the universe with the right equipment. Contact us at [email protected] for personalized assistance.